Join your favorite vacation-rental marketplace as a content leader raising the bar for guest and host interactions with AI customer support. You’re a writer first—in the past, you may have been called a conversation designer, a content designer, or a content strategist. Nowadays, you don’t just design for “the happy path”—a single right answer or carefully constructed dialog flow. You direct probabilistic AI systems to operate within a range of acceptable behaviors, safety guardrails, and nuanced brand guidelines.
In this role, you’ll shadow our in-house lead for 2 months before taking the reins when they step out on 6-month leave. You’ll be expected to lead a team of 3 writers and work across product and engineering teams to ensure model output aligns with brand goals. It’s a portfolio-defining opportunity at an inclusive company that’s globally recognized for redesigning the way the world travels.
On a typical day, you might